Privacy Policy


This is the privacy and cookie policy for operated by Metis Homes Limited ("Metis Homes", "we", "us" or "our"). This policy sets out what personal information is collected by Metis Homes, how it is used, disclosed and protected and how you can exercise choices in respect of your information. Metis Homes is one of a number of businesses affiliated under RO Trading Limited. See here for more key information about other trading businesses or to access other group company websites.

Metis Homes is committed to ensuring that your privacy is protected and the personal information you provide will be used in accordance with this policy.

Metis Homes may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1 January 2018.

1. What we collect

a) Information you provide

When you submit requests for brochures, site visits, sign-up for our newsletters or request other information, on this site you may be asked to provide certain information about yourself including your name and contact details, such as postal address, email address and telephone number. We may also collect information from surveys that we may, run from time to time if you choose to respond to or participate in them or information about you from emails or letters you send to us including when submitting a comment or query regarding the Site or our services.

b) Information collected automatically from your use of the Site

When you visit the Site we may automatically collect additional information from your device about your engagement with the Site content. This may include information about the type of device you use to access the Site and the type of browser you use, details of any website from which you have come to this Site and log information such as your Internet Protocol (IP) address (the unique address that identifies your device on the internet) and when and how often and for how long you interact with the Site. We may also approximate your location using your IP address. This information is used to collect broad demographic information about how visitors interact with the Site.

c) Information collected from other sources

We may receive information about you from other group subsidiaries. For example this may happen when an enquiry by you to one of our affiliated companies is relevant to our services and results in a referral to us in order to respond to your query.

d) Information from cookies and similar technologies

We obtain information about your general internet usage by using technology such as "cookies", which store information on, or access information from, your device in connection with your access to and use of the Site in order to make your experience simpler and more meaningful. This type of technology helps us to improve our Site and to deliver a better and more personalised service for visitors and our customers.

They enable us:

  • to understand Site visitor numbers;
  • to understand what features of the Site are popular and how visitors behave on the Site;
  • to allow us to customise our Site according to visitor interests and offer goods or services which we believe will be of interest; and
  • to recognise you when you return to our Site.

We use the following types of cookies:

  • Strictly necessary cookies – we use a session cookie so that visitors can move smoothly from one page to another within the Site
  • Functional cookies – we use cookies to enable visitor preferences and selections to be remembered
  • Performance cookies – we use performance cookies for the collection of information on how visitors to our Site interact with our content. This derives aggregate statistics on site usage from which we can improve our Site and services.  We currently use Google Analytics and Canddi monitoring software on our Site. These types of technologies also allow the proprietor of the technology e.g. Google to also access the visitors IP address associated with the cookie id information, Google allow you to opt-out of their use of cookies by downloading their own browser plug-in opt-out tool from . To learn more about the cookies used by Canddi see

Most web browsers automatically accept cookies, but if you prefer, you can change your browser to prevent this or to notify you each time a cookie is set. To find out more about cookies, including how to control and disable them using different types of browser, please visit Please note however that by blocking or deleting cookies you may not be able to access all features of the Site.

e)  Social plug-ins

We have implemented social plug-ins from social networks so that you can share content of interest with friends and social connections.

Our Site contains plug-in connections to Facebook, Twitter, Google plus and YouTube. If you are a member of one of these networks and are logged-in while visiting this Site the fact that you visited our Site will be transmitted to the relevant network who may assign this information to your social network personal user account.  By interacting with one of the plug-ins, this information will be sent to the relevant network.  You should familiarise yourself with the privacy policy of your social network account providers.

You are under no obligation to provide any of the above information described in this section. However if you should choose to withhold requested information we may not be able to provide you with certain services.

2. What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular we process this information for the following purposes:

  • to carry out our obligations arising from any contracts entered into between you or your agents and us and maintain our internal records
  • to improve our products and services
  • to contact you where requested by you, by email or telephone or post to respond to your queries or comments
  • to notify you about changes to our service
  • from time to time we may also use your information to contact you for market research purposes by email, phone or post
  • from time to time we may use your information to contact you for market research purposes by email, post or telephone.
  • we may use aggregate user information to customise the website according to visitor's interests.
  • where requested by you or with your consent, we may periodically send promotional and marketing communications using the email or postal address or telephone number which you have provided about new products, special offers or other information of Metis Homes or about the related services of other of our affiliated companies or allow them to contact you.

You can indicate your preferences regarding receiving marketing information regarding our products and services or those related products and services of other group companies at the point of collection or, where you do not wish further use of your information in this way, by following the unsubscribe instructions on any promotional communications we send to you.  You can also exercise this right at any time by using the contact us details at the end of this policy.

3. Information Sharing

We may disclose aggregate statistics about visitors to the Site, in order to describe our services to prospective partners or but these statistics will not include personally identifiable information.

We may disclose your personal information to our agents or contractors who help us in providing the services through the Site. Our agents and contractors will only use your information to the extent necessary to provide their support functions and subject to appropriate safeguards.

As mentioned above, we may, with your consent, may pass your information to other group companies in who may communicate information about their products or services.

In the event that we undergo a reorganisation or are sold to a third party, you agree that any personal information we hold about you may be transferred to that re-organised entity or third part.

We may disclose your personal information if legally entitled or required to do so (for example if required by law or by a court order or if we believe that such an action is necessary to prevent fraud or cybercrime or to protect the Site, its visitors or our customers rights, property or personal safety.

4. Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

5. Data storage 

Information that you submit via the Site is stored on secure servers in [the United Kingdom] and may also be transferred to other countries outside the European Economic Area (EEA). By way of example this may happen if one or more of our service providers are located outside the EEA. If we transfer your information in this way we will take steps to ensure that your privacy rights continue to be protected.

6. Links to other websites

Our Site may contain links to other websites of interest. However, once you have used these links to leave our Site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

7. Controlling your personal information 

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable where permitted and not exceeding the prescribed fee allowed by law. You also have a right to correct any errors in that information or seek the erasure of your information in certain circumstances. As mentioned above you have a right to object to the use of your personal information for direct marketing purposes.

8.  Contacting us

If you have any questions, comments, concerns or requests regarding your personal information please write to, Metis Homes, Graham House, 7 Wyllyotts Place, Potters Bar EN6 2JD or email [email protected]