Awarded for the eighth time, the accolade is based on real feedback from Metis Homes’ customers, gathered independently by In-house Research Ltd – the UK’s leading specialist in measuring customer satisfaction in the new homes industry. To achieve this award, Metis Homes demonstrated consistently high levels of satisfaction, with customers praising the support, communication, and care provided from first viewing to handing over the keys.
The Gold Award is presented to companies that achieve a customer recommendation score of 90% or above over a 12-month period. Metis Homes not only met this standard but went further, earning the top score of 100%, based on responses from their customers who completed in 2024.
Adam O’Brien, Managing Director at Metis Homes, said: “We’ve received this coveted Gold Award eight times now, and we’re immensely proud as it shows our unwavering commitment to providing excellent service to our customers consistently year after year. My thanks to all the team here at Metis Homes for their hard work and dedication to doing things the right way - with care and a genuine focus on the people who choose to make our homes their own.”
Tom Weston, Chief Executive at In-house Research Ltd, said: “This award reflects the hard work and customer-first approach of the entire Metis Homes team. They are truly setting the bar for what great service looks like in the new homes market.”
This recognition highlights Metis Homes’ ongoing mission to not only build characterful new homes but also ensure that every customer feels supported and valued throughout the entire homebuying experience.
